Terms & Conditions

Please read these terms and conditions carefully - by using the services of RJ Property Development LTD, you are entering into this contract and are agreeing to the terms and conditions outlined below. ‘We’, ‘us’ and ‘our’ means RJ Property Development LTD. ‘You’, ‘the client’, ‘the customer’, ‘your’ means the person who requested our services and enters into this contract.

SECTION 1 – FIXED RATES AND QUOTATIONS

1.1 Contract

The agreed quote represents a written contract for the exact work to be completed at the price quoted. Any agreement made verbally is not covered by the contract unless it has been written into said contract. The agreement is made between RJ Property Development LTD and the client. The client is identified as the person who requested the quotation. RJ Property Development LTD will not enter into any dialogue, accept any requests or communicate in any way with anyone other than the client except where the client has provided written permission that allows them to do so. The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to accept these terms and conditions. Please check your quotation carefully.

1.2 Deposits & Cancellations

A deposit of 25% of the total agreed quotation is required to secure a booking and reserve the agreed start date. If the customer cancels the works less than 28 days before the agreed start date, the deposit will be non-refundable. If the customer cancels the works 28 days or more before the agreed start date, the deposit will be refunded in full. In the event that RJ Property Development LTD cancels the works for any reason, the deposit will be refunded in full.

1.3 Scope of quoted work

The quote written by RJ Property Development LTD for the client represents the requests of the client. It is not a builder’s survey and we will not be held liable for any task that is not included in the written quote.

1.4 Changes to your quote

Any quote or estimate is subject to revision, if a customer makes changes to their property or building after receiving a quote from RJ Property Development LTD, customers must let us know of all changes made as soon as possible, so that their quote can be revised. Any changes made without notifying us, may cause a delay in the work until a price has been agreed for any changes.

1.5 Validity period of quotations

Quotes are valid for 28 days from the date of issue.

1.6 Completion timescales

Estimated completion times are guidelines and although we will endeavor to complete the work in the time frame stated, we will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, it may be that by employing extra resources we can finish a project more quickly than estimated. In which case the price of the quote will not change.

1.7 Additional work

We are in most cases happy to do small “favors” for our clients over and above our quotations however this is expressly done at your own risk and we will not accept any responsibility for any work undertaken that is not in your written quote, including loss or damage to persons or property.

1.8 Pre-existing damage

We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our insurance for the full amount. However, claims that we can dispute with photo evidence or written agreement will incur a £50 charge per complaint to cover administration costs.

1.9 Condition of existing walls and ceilings

Unless specifically mentioned, no provision is made for repair of plastering beneath papered walls or ceiling surfaces, as it is assumed that such plastering is in good condition, and is suitable to take treatment specified. Similarly, the costs of the repairs and renewals of any defects which are not visible at the time of estimating will be chargeable, unless allowance for such items is included.

1.10 Client Responsibilities & Protection of Property

It is the client’s responsibility to ensure that all valuable, fragile, or personal items, including pictures, wall hangings, electrical goods, and furniture, are removed from the areas where works are to be carried out prior to commencement. Where furniture cannot be removed, it should be moved to the center of the room. Assistance may be provided at our discretion; however, RJ Property Development LTD reserves the right to refuse to move items where there is a risk of damage to the item, the property, our equipment, or where the item presents a health and safety risk due to size or weight. Items that could reasonably have been removed but were not, and cannot be adequately protected, must be removed at our request before works commence. We accept no liability for damage to such items.

1.11 Damages, Defects & Sub-Standard Workmanship

In the event of accidental damage caused by our employees, RJ Property Development LTD will notify the client promptly and outline the proposed remedial action. Any concerns regarding damage, defects, or sub-standard workmanship must be notified to RJ Property Development LTD in writing within 24 hours of completion of the works or discovery of the issue. The client must allow RJ Property Development LTD the opportunity to remedy the issue using our own tradespersons. We will not be liable for the cost of repairs carried out by third parties unless expressly agreed in writing in advance.

1.12 Precautions

We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavor to ensure that it is satisfactorily cleaned.

1.13 Materials

All necessary materials and equipment can and will be provided by RJ Property Development LTD unless otherwise agreed and will always be of high quality and used in an appropriate manner as per the manufacturer’s guidelines. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted. RJ Property Development LTD are not responsible for the performance or suitability of any materials, parts or products purchased directly by the client and allow RJ Property Development LTD to use these at their own risk.

1.14 Storage of tools

We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests.

1.15 Electric and water

The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.

1.16 Completion of the project

If RJ Property Development LTD deems it necessary, the client must be available on the last day of the project for consultation and final sign-off for the project. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.

1.17 Termination of the contract by RJ Property Development LTD

RJ Property Development LTD will not tolerate aggressive or rude behavior, racism, nationalism; sexism, homophobia or ageism directed towards any of its staff or tradespersons and reserves the right to terminate the project at any time in this event.

SECTION 2 – PAYMENT

2.1 Payment methods

We accept bank transfers for settlement of your account.

2.2 Payments to tradespersons

Our staff are not permitted to accept payment – to pay for your deposit or completed job, you must pay RJ Property Development LTD directly unless this has been agreed in advance and a note added to the quote provided.

2.3 Payment time scales

The client agrees to pay the invoice a maximum of 14 days after submission of the project invoice. RJ Property Development LTD reserves the right to re-issue the invoice and request payment within 5 days of re-issue. Should the outstanding balance not be settled within 5 days, RJ Property Development LTD reserve the right to apply an administration charge of £15 for each re-issue of invoices thereafter.

2.4 Unpaid accounts

In the event that RJ Property Development LTD cannot recover any outstanding amounts after a reasonable amount of time, we will employ the services of a debt collection agency. The client accepts that the debt collection agency will increase the outstanding amount to cover their costs – this fee is applied as soon as the debt is passed from us to them and usually amounts to 33% of the cost of the invoice – it is therefore strongly in your interests to settle your invoice as soon as possible to avoid these extra costs. Once the debt passes from us to the debt collection agency, we have no further involvement in the account and cannot reverse the process or any associated fees.

SECTION 3 – PRIVACY POLICY

We will never sell or otherwise pass on your contact details to any other company or third party, unless required to do so by law. When you contact us, your details may be retained to assist with your enquiry. Your details will be used for correspondence and may also for marketing purposes by RJ Property Development LTD. If you do not wish for your details to be used for marketing purposes please contact us. RJ Property Development LTD collects details about you from your use of our service and your visits to our social media accessible from them. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.